For customized stoles, we urge that orders are placed at least three weeks in advance of when the stoles will be used. For even larger orders of 50+ stoles, we advise that orders are placed at least a month or two in advance of when they’re needed.

Please contact contact@houseofstole.com. We can only cancel orders that have not yet been processed.

Sorry, we do not offer returns/exchanges as customized stoles are non-resellable.

House of Stole is not responsible for duties and taxes collected at time of delivery.

We will contact you and refund you the full price of the item and refund your card/PayPal account for the value of the the item within 5-7 business days.

A product woven by hand can never match a digital mockup exactly. Furthermore, due to monitor settings, monitor pixel definitions, limitations of desktop scanners, digital photography, and thread lot variations, we cannot guarantee that the color you see on your screen as an exact color of the product. We strive to make our colors as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct. All colors are approximations of actual colors. For best results, view this page with your color depth set to 16-bit (thousands of colors) or higher.

Email contact@houseofstole.com immediately. In many cases we may be able to change the address for you if your order hasn’t already been processed.

If DHL has any trouble delivering the stoles to you, we will help get you the phone number of their nearest delivery facility, so you can speak with them directly and perhaps provide an updated address or direct them to your location.

Sometimes updating your address may result in an upcharge. House of Stole is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up.

House of Stole is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier (DHL). Once your claim has been filed, please contact us directly at contact@houseofstole.com with information regarding your situation and your claim number.

With advanced firewall and encryption technology, our secure servers protect your information throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy. We do not store credit card information on our site.

Visa, MasterCard, American Express, JCB, Discover, Paypal, checks and cash.

Sorry this is an error. Our system will not allow zero dollar orders and that product will be cancelled from your order.

We are headquartered in Tema, Ghana, West Africa, although we have a limited presence in Chicago, Illinois, USA.

For customized stoles, there is an international shipping fee of $30.99 for orders of fewer that five stoles — shipping is free for orders of five or more stoles.

There is no limit on the number of symbols you can choose. However, after adding five items (symbols or text) there’s a $2.95 charge per extra item added.

There is no limit on the amount of text you can have. However, we do not encourage having more than four lines of text on each side of the stole. There will be extra charges for amounts of text that exceed what we typically weave for clients.

We will not apply any additional taxes to your order. The total price quoted for the number of stoles you’re ordering (and any additional shipping costs) is all you will have to pay. This applies to all orders and not only orders from tax exempt institutions.

Though the symbols we typically weave are Adinkra symbols and Greek letters, we do not limit client’s to those only. We also weave other meaningful symbols such as keys, crowns, stools, justice scales and a couple of others too. You can learn more about the symbols we typically offer at: houseofstole.com/our-symbols.

If you’ve got a special symbol you’d like us to weave on your stole, you can send it to us at contact@houseofstole.com. If it’s a symbol we can weave, we’ll have a sample woven immediately for your approval. If it’s out of scope of what we can produce on kente loom, we’ll let you know immediately as well.

If your order hasn’t been processed and you let us know in time, you can definitely make changes. However if we’ve woven your stole(s) already, it’s unfortunately too late.

Yes you can add to an initial order; simply let us know how many more stoles you’ll need.

You can also subtract from your order if we’re yet to weave the number of stoles you no longer need. However if we’ve woven those stoles already, it’ll be too late to subtract them from your order.

Not yet, but soon :]

Delivery times can vary widely based on the number of stoles in your order. Typically you can expect to receive your order a week and half to three weeks after ordering. For much larger orders of 150+ stoles, it may take a month and a week or two to have the stoles woven and delivered.

We will send you a DHL tracking number when your stole(s) ship(s). You can monitor your DHL delivery via this link: http://www.dhl.com/en/express/tracking.shtml

You can apply via this link: www.houseofstole.com/the-ambassador-program

Go here: https://www.houseofstole.com/policies

Give us a call at +1(928)298-4061 or email us at contact@houseofstole.com. Allow up to 48 hours for a response to your inquiry. Emails sent during non-office hours will be handled on the next business day. We are open Monday through Friday 8:30am to 5:00pm GMT.